Returns & Exchanges
At PokeBox, we want you to love your fashion finds, which is why we offer a 30-day window for returns or exchanges on all unworn items with original tags attached. Simply follow our streamlined process to ensure your style evolution is completely risk-free.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all labels and tags are intact to qualify for a full refund.
Label and Ship
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects your return, we will process your refund or ship your new exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing